Aubrey Ireland
Customer Service Specialist @Johnson County Wastewater
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WORK HISTORY
Customer Service Specialist @Johnson County Wastewater
Olathe, KS, US
EDUCATION
University of Cincinnati College Conservatory of Music
Bachelor of Fine Arts (BFA), Musical Theatre
SKILLS
ABOUT AUBREY IRELAND
I am a Full-Time Claims Associate at American Family Insurance, where I handle insurance claims for a variety of customers and situations. With more than six years of experience in tax administration and fourteen years of experience in customer service, I have developed strong communication and problem-solving skills that enable me to deliver efficient and accurate results, while ensuring customer satisfaction and retention.Previously, I worked as a Customer Rep and Training Specialist at Kansas Department of Revenue, where I gained a deep understanding of the sales and use tax segment, as well as the online filing and reporting systems. I supported the transition and application of legislative changes, educated customers on the tax phase outs, and provided technical assistance for online users. I have received multiple certificates of achievement for excellent customer service and positive feedback from customers and colleagues. I am passionate about providing quality service and support to customers and stakeholders, and I am always eager to learn new skills and technologies.
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