Aubre Williams
System Support Rep
- Role
- System Support Representative at National Vision Inc.
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Aubre Williams
Discover what is significant to yourself, for me it is family. Optimism…
Experience
System Support Representative
Nov 2022 — Present · Lawrenceville, GA, US
Troubleshoots basic and advanced software/hardware issues with internal customers via phone, emails, or remote access tools to support ticketing system requests and remote desktop support- Guides the user through an appropriate diagnostic procedure via telephone or remote access software to determine the nature of the problem and escalates/prioritizes problem resolution with the appropriate departments- Supports Stores, Remote Doctors (remote exams and equipment), and Digital Optometrics (remote exams and equipment) with diagnosing, troubleshooting, resolutions, and escalations if needed of issues
Education
Georgia Gwinnett College
Bachelor of Business Administration - BBA
2017
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