Aubaid
Technical Support Analyst @G4S
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WORK HISTORY
Technical Support Analyst @G4S
Melbourne, AU
Administered Active Directory and Google Workspace (Google Admin) for 300+ remote and on-site users, reducing account-related support tickets by 40%.• Streamlined IT service desk operations via iTop ITSM, improving ticket triage and resolution efficiency by 25% in a global support environment.• Monitored infrastructure health with SolarWinds and RingCentral, ensuring 99.9% uptime for mission-critical systems and VoIP services.• Managed 500+ endpoint devices using ManageEngine Endpoint Central, reducing remote troubleshooting time by 30%.• Delivered high-quality technical support and customer service, reducing escalations by 20% and achieving a 98% customer satisfaction score.
EDUCATION
University of Kashmir
Bachelor of Engineering - BE
ABOUT AUBAID
Bachelor’s in Engineering with 3+ years of experience in Technical Support, Customer…
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