Aubaid
Technical Support Engineer | Cloud & Remote Support | IT & Customer Service | Troubleshooting & Desktop Support | Service Desk & Helpdesk | Open to Remote and Sponsored Roles (US/EU/AUS/Asia Time Zones)
- Role
- Technical Support Analyst at G4S
- Location
- Srinagar, IN
- LinkedIn followers
- 500 followers
About Aubaid
Bachelor’s in Engineering with 3+ years of experience in Technical Support, Customer…
Experience
Technical Support Analyst
Oct 2024 — Present · Melbourne, AU
Administered Active Directory and Google Workspace (Google Admin) for 300+ remote and on-site users, reducing account-related support tickets by 40%.• Streamlined IT service desk operations via iTop ITSM, improving ticket triage and resolution efficiency by 25% in a global support environment.• Monitored infrastructure health with SolarWinds and RingCentral, ensuring 99.9% uptime for mission-critical systems and VoIP services.• Managed 500+ endpoint devices using ManageEngine Endpoint Central, reducing remote troubleshooting time by 30%.• Delivered high-quality technical support and customer service, reducing escalations by 20% and achieving a 98% customer satisfaction score.
Education
University of Kashmir
Bachelor of Engineering - BE
2015 — 2020
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