Austin Reece
Product @ Gladly
- Role
- Sr Director of Product at Gladly
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Austin Reece
Seasoned product marketing and revenue operations leader with experience scaling GTM functions at high-growth startups. Currently, I lead the Product Marketing and Revenue Enablement teams at Gladly, where we’re focused on positioning our AI-powered customer support platform to deliver real, measurable impact for our customers.I’m big on setting clear expectations, simplifying how teams work, and making sure we prioritize what actually matters. Whether it’s product messaging, enablement programs, or partnering with Product to influence the roadmap, I lean into scrappy execution that drives results.Here’s where I prioritize my time:> Clarity & Process: Building simple, scalable frameworks and making sure everyone knows what’s prioritized and why.> Cross-Functional Collaboration: I care about alignment and clear ownership. I believe great outcomes happen when people know exactly how they fit into the bigger picture.> GTM Strategy: From product launches to partner app development, I prioritize speed without over-complicating things, so we can learn fast and improve even faster.Outside of work, I’m a huge fan of Formula 1, a casual gamer, a big eater, and an avid runner.
Experience
Sr Director of Product
Feb 2026 — Present · Seattle, WA, US
Overseeing product management, product marketing, and design
Education
Furman University
Bachelor’s Degree
Skills
- Social Media
- Customer Insight
- Sales Enablement
- Team Leadership
- Project Management
- Customer Service
- Educational Leadership
- Content Management
- Data Analysis
- Creative Content Creation
- Competitive Analysis
- Adobe Illustrator
- Customer Satisfaction
- Public Speaking
- Leadership
- Enterprise Technology Sales
- Marketing
- Qualtrics
- Community Outreach
- Customer Experience Management
- Microsoft Office
- Sales
- Experience Management
- Time Management
- Adobe Indesign
- Sales Process Development
- Market Research
- Research
- Voice of the Customer
- Enterprise Feedback Management
- Software as a Service (Saas)
- Critical Thinking
- Social Networking
- Pipeline Generation
- Onboarding
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