Simon
Project Manager, Professional Services @AlayaCare
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WORK HISTORY
Project Manager, Professional Services @AlayaCare
Toronto, ON, CA
Manage the performance of large enterprise level software implemenations, serving as a single point of contact for clients. Oversee the time, scope, resources, risk, and cost for each project to ensure a predictable and successful outcome. Set and manage client expectations concerning project scope, delivery model, stakeholder roles and responsiblities, timelines, escalations, and change management processes, communication, and risk management plans.
EDUCATION
Athabasca University
Bachelor of General Studies
ABOUT SIMON
Who am I? I am an enthusiastic and results-driven Customer Success professional with 14+ years in client facing roles and 7+ years in B2B SaaS implementation, project management, training, strategic consultation and support. I have a successful track record in developing consistent, and scalable playbooks and frameworks for Professional Services and Implementation teams at SaaS startups during their growth and expansion stage. Throughout the years I have built lasting customer relationships at all levels of an organization through extreme ownership, empathy and transparency. What environments do I thrive? I enjoy collaborating across silos, learning new skills and understanding how everything connects and relates which has led to me being known as a creative problem solver. As such, I thrive in environments that require me to wear multiple hats and pivot when needed to ensure Organizational Success and Customer Success. Strengths and Skills Include: Customer Success | Account Management | Relationship Building | Digital and Process Transformation | Data Driven | Business Growth | Escalation and Conflict Management | Business Analytics | Leadership and Team Building | Solutions Oriented | Automotive
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