Atul Saxena

About Atul Saxena

I am an experienced Cert. CII, CCIS, Insurance professional with 16+ years of experience with a proven track record in claims handling and operations management. In my current role as Senior Manager - Claims at AXA XL. I am leading a team of 30 professionals responsible for handling claims across various lines of business, including P&C, Marine, Motor, and Aviation. I ensure seamless execution of the claim life cycle, from registration of new losses to timely claim payments to all stakeholders. By conducting regular business reviews and implementing process changes targeting operational excellence and continuous improvement. Implementing development initiatives to enhance individual and vertical capabilities. Additionally, managing resource and capacity planning to support the expansion and achieving organizational deliverables. Transition management is another area of expertise where I have excelled. I have administered business agreements and work transfer plans, overseeing the smooth transition of identified opportunities. I have traveled to France and Brazil for transition activities, serving as the single point of contact and escalation for all related activities. Through meticulous monitoring and collaboration with Onshore Ops Managers, I ensure successful delivery of transition work-stream activities within the committed timeline and cost. I also interface with the business to prepare migration documents i.e. business cases, work transfer plans & business reporting sheets. Quality assurance is a critical aspect of my work, and I have developed and delivered training programs to ensure compliance with claim handling guidelines and regulatory requirements. Through internal audits and monitoring processes based on quality parameters, I maintain high-quality standards and drive continuous improvement in efficiency and effectiveness. Throughout my career, I have successfully delivered impactful projects. Notably, I played a key role in the transition of follow claim handling processes for multiple lines of business to our India offices. I also spearheaded the re-engineering of claim\'s vendor and third-party payment processes across multiple regions, enhancing the speed and accuracy of payments while addressing process leakages. Additionally, I designed and implemented BCP teams in Poland and Bangalore. I am proud of my achievements and look forward to connecting with professionals in the industry to explore potential collaborations.

Experience

1. Senior Claims Manager

   AXA XL

   Apr 2024 — Present

   Leading a team of sixty-seven professionals responsible for handling claims in Europe (France, Germany, Italy, Switzerland, Spain, Ireland, Netherland, Austria) region across Property & Casualty, Marine, Motor, and Aviation lines of businesses. Ensuring adherence to the claim life cycle, including accurate registration of new loss reports, acknowledgment of receipt to claimants, policy coverage match, evaluation of loss survey reports and timely claim payments to third parties, claimants, brokers, and leaders. Responsible for monthly and quarterly business reviews for the assigned claims portfolio, checking performance against KPIs for day-to-day claims service deliverables. Spearheaded process changes through workshops with internal and external teams, using insights from MIS reports to enhance claims management and capture process improvements. Setting a sharp vision and reviewing goals and aims for the team, ensuring the prompt delivery of performance in managing claims, new claims registration, payments, and Bordereau management. Overseeing team performance reviews and implementation of development initiatives to enhance individual and team capabilities. Managing resource and ability planning, aligning them with claims portfolio expansion and changes.

Education

• Delhi University

  Bachelor of Commerce - BCom

• Sikkim Manipal University

  Master of Business Administration (MBA), Banking and Financial Support Services

  2009 — 2011