Atul Dhivar
Manager - IT Service Delivery & Operations | ITIL v4
- Role
- Manager - Service Delivery and Operations at Kaiser Permanente
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Atul Dhivar
Manager - IT Service Delivery & Operations | Driving Client-Centric Solutions & Operational Excellence | Experienced Manager in IT Service Delivery & Operations with a strong track record of leading cross-functional teams, optimizing service performance, and aligning IT services with business objectives. Skilled in managing complex service environments, driving process improvements, and ensuring high levels of client satisfaction and operational efficiency.Core Competencies:IT Service Management (ITSM)Service Operations LeadershipIncident & Problem ManagementProcess OptimizationStakeholder & Client EngagementTeam Leadership & Performance ManagementDedicated to delivering consistent, scalable, and value-driven IT services that support business growth and operational success.
Experience
Manager - Service Delivery and Operations
Apr 2025 — Present
Education
Sinhgad Institute Of Management
Master of Computer Applications (M.C.A.), Computer Science
2008 — 2011
Savitribai Phule Pune University
Master of Computer Applications - MCA
2008 — 2011
Savitribai Phule Pune University
Master of Computer Applications - MCA, Computer Software Engineering
2008 — 2011
Skills
- Microsoft Sql Server
- Sosl
- As400 Administration
- Asp.net
- Soql
- Core Java
- Sfdc
- Html
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