Atul Shinde
Service Delivery Director at Atos | IT Service Delivery & Operations | Director Datacenter Operations | Director of Infrastructure
- Role
- Senior Service Delivery Manager at Granicus
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Atul Shinde
A strategic and transformational seasoned IT leader having clear vision and direction. Effectively leading global team and helping to develop future leaders. 22+ years of extensive experience into IT Infrastructure and Cloud operational support and service delivery management of various huge customers from retail, banking, marketing, and healthcare domain having multiple technology and cloud-based technology. Worked on multiple customers transition, transformations projects and automation projects initiatives. Have excellent customer relationship experience. Currently leading and managing global team of one of our large customers. Seeks for innovative ideas for continuous service improvements. Below is synopsis of my professional experience. • Highly self-motivated leader in IT Industry. • 22+ years of extensive experience into Infrastructure and Cloud Service Delivery management. • Leadership, development of new leaders, team building, goal settings and directions. • Account management activities and improvement of service delivery. • Finance – Budget, P&L Performance • Managed multiple Fortune-500 clients as an IT Leader. • Extensive experience in client transition, transformation, and automation. • People management. Global team management, Project Management, Recruitment • IT Service and Operations management • SLA, SOW and CSAT • Improvement and Documentation of process and procedures. • Experience in planning, designing, implementation and administration of Windows and Virtualization projects using VMWARE Technology (ESX, Virtual Center Server), CLOUD (Google Platform, MS Azure, AWS) • Automation of process and procedures. • Experience in supporting public cloud (Azure and Google Cloud) Skills: • Leadership – Engaging and empowering people, Strategic approach, planning and governance • IT Service Management – IT Operations Management • Infrastructure and Cloud service delivery management • Information Security and Risk Management, Audit and compliance • ITIL Process • Infrastructure Automation • CSI – Continual Service Improvement • Customer Relationship Management • Financial Budgeting, Forecasting and P&L • Account Management • Program and Project Management • Organization Performance Management – Key Performance Indicators • People Management – Global Team
Experience
Senior Service Delivery Manager
Feb 2026 — Present · TX, US
Senior Service Delivery Manager (Cloud Operations).
Education
Guru Ghasidas University
Master of Business Administration - MBA
Govt. autonomous Science College, Jabalpur M.P.
Bachelor's degree
Rani Durgavati Vishwavidyalaya
Bachelor of Science - BS
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