Atul Sharma

About Atul Sharma

As a customer service professional with over two years of experience in the travel industry, I have developed strong skills in managing customer issues and complaints related to travel bookings, flights, and payments. I have worked with various systems such as Sabre, Amadeus, and Worldspan to efficiently address customer inquiries and enhance their experience. In my current role at Expedia Group, I collaborate with team members to resolve issues promptly and maintain a high level of service. I also handle change requests and cancellations to ensure customer satisfaction. Previously, I worked as a Senior Customer Service Representative at Teleperformance and a Senior Customer Service Executive at IGT Solutions, where I supported eDreams Odigeo by assisting customers with flight-related issues. I am passionate about providing exceptional service and improving the overall customer experience.

Experience

1. Travel Service Associate

   Expedia Group

   Mar 2023 — Present · Gurugram, IN

   Managed customer issues and complaints related to travel bookings, flights, and payments at Expedia Group.• Handled change requests and cancellations promptly to ensure customer satisfaction.• Collaborated with team members to resolve issues efficiently and maintain a high level of service.

Education

• Shri ramlala Intermediate college

  Intermediate

  2012 — 2014

• Jetking kanpur

  JCHNE

  2019 — 2019

• Alok vidya mandir HSS

  High School Diploma

  2010 — 2012

• Chhatrapati Shahu Ji Maharaj University

  Bachelor of Science - BS

  2014 — 2019