Atul Kumar
Senior Engineering Manager at ServiceNow | Building AI-Powered Financial Services Solutions | Transforming Banking & Insurance Operations
- Role
- Senior Engineering Manager at ServiceNow
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Atul Kumar
Engineering Manager specializing in Financial Services Operations at ServiceNow, with 9+ years of experience building enterprise-grade solutions that transform how banks and insurance companies operate.I lead a talented engineering team developing innovative applications that automate critical processes for financial institutions—from card and loan operations to insurance claims and dispute management. Our solutions help major banks and insurance organizations streamline everything from customer-facing services to back-office operations. In 2025, our dispute management application revolutionized how card disputes are resolved across cardholders, merchants, and acquirers.Since joining ServiceNow, I\'ve been instrumental in building the entire FSO product suite from the ground up- Architected core banking and insurance data models aligned with industry standard- Built comprehensive applications for Card Operations, Loan Operations, Deposit Operations, Payment Operations, and Client Lifecycle Management- Developed Personal and Commercial Insurance applications including Claims Operations- Created AI-powered Dispute Management integrated with VISA and Mastercard
Experience
Senior Engineering Manager
Feb 2026 — Present
Education
Indian Institute Of Information Technology Allahabad
Bachelor’s Degree, Information Technology
2012 — 2016
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