Atul Dwivedi
Building Blinkit ||Fresh to Home || Swiggy || Control Tower City Ops Swiggy || Ex- KFC || Ex BPCL
- Role
- Cluster Manager at Blinkit
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Atul Dwivedi
Always strive to contribute meaningfully to the organization and at the same time strive…
Experience
Cluster Manager
Apr 2025 — Present · Mumbai, IN
Operations Management: Oversee daily operations of all stores within the cluster, ensuring smooth functioning, timely order fulfillment, and adherence to Blinkit’s SOPs.Team Leadership: Manage and mentor Store Managers, Delivery Executives, and support staff. Drive team performance through motivation, coaching, and performance reviews.Performance Monitoring: Track key performance indicators (KPIs) such as order accuracy, on-time delivery, inventory health, and customer feedback. Implement corrective actions where necessary.Process Improvement: Identify operational gaps and introduce best practices to improve efficiency, reduce cost, and enhance service quality.People Management: Ensure adequate staffing, resolve escalations, and maintain high team morale and discipline across the stores.Compliance & Safety: Ensure all stores follow legal, health, and safety regulations. Maintain cleanliness and compliance standards at all locations.Collaboration: Work closely with regional leadership, supply chain, HR, and other departments to align on goals and strategies.Multi-Store Supervision: Manage end-to-end operations across multiple Blinkit stores in the cluster, ensuring productivity and service standards.Team Development: Lead and guide store managers, Fleet Coach, support staff, and riders. Drive accountability, performance, and team motivation.Operational Excellence: Monitor key metrics like order fulfillment rate, delivery TAT, inventory accuracy, and customer feedback to drive continuous improvement.Customer Experience: Focus on high-quality service delivery, quick issue resolution, and a smooth end-user experience.Reporting & Analysis: Provide regular reports on store performance, manpower status, and operational challenges to the regional leadership.Crisis Handling: Quickly resolve on-ground escalations, disruptions, or compliance issues across stores.
Education
Mahatma Gandhi University
graduation, Art/Art Studies, General
2011 — 2013
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