Atul Chipalkatti

About Atul Chipalkatti

A Seasoned Business Operations and Strategy Professional with 21+ years of experience in the Insurance & Shipping domain for BPO/KPO industries, having expertise in Operations & Transition Management, Strategy Management, Cost Management and Budgeting, along with an emphasis on maximizing Customer Satisfaction, SLA Compliance, Projects’ Efficiency.Outstanding People Management and Project Management abilities with proficiency in the utilization of LEAN, having demonstrated capacity to guide and inspire teams and expertise in client coordination, project transition, implementation, and operations, and proven success in Complex Transitions and Scale in Operations.

Experience

1. Business Delivery Manager - Operations

   Gallagher

   Jul 2019 — Present · Pune, IN

   Functional Lead – Operations Responsibilities• Governing all the business-related communication with onshore partners• Steering operations to ensure timely & accurate delivery of services as per SLA• Pioneering the strategic discussion with Branches to boost the adoption level of various processes• Overseeing new process transitions while securing knowledge transfer & cost-effectiveness• Drafting FTE forecasting, Cost Analysis, Budgeting, and Allocation for the division• Supervising Attrition Management & Recruitment for replacement & growth• Fostering a culture of innovation to breed diverse ideas for ongoing developmentProject Lead Responsibilities (Value Adds & Org Wide Initiatives)• Engaging with other departments to discover synergies, use knowledge, and provide the desired performance to the client – adopted 3 processes• Liaising with customers to gain ground in source data to lessen variations, resulting in a cost reduction of USD 8.33 per policy at the customer\'s end• Officiating the implementation of Flexi Working in teams to relieve Overtime & Buffer across divisions, furthermore supported in enhancing E-SAT of the team• Participating in the formation of a service centre in the USA to provide services with commercial limits to an offshore centre• Hosting a TM Offsite event that involved identifying projects and offering advice to the stakeholders present at the event• Playing a key role in designing Performance Management policy for the Associate level• Superintending “Return to Workplace” project team involving cross-functional team coordination to execute a phase-wise return

Education

• Savitribai Phule Pune University

  Bachelor of Commerce (B.Com.), Secretarial Practices, Cost Accounting

  1996 — 1999

• Symbiosis Institute of Management Studies

  Diploma in International Business, Import-Export, International Marketing, International Operations

  2000 — 2001

Skills

• Capacity Management
• Customer Relationship Management (Crm)
• Management
• Analysis
• Project Management
• Business Analysis
• Vendor Management
• Operations Management
• Leadership
• Training
• Business Needs Assessment
• Us Insurance Knowledge
• Strategic Planning
• Process Improvement Expertise
• Client Relationship Management
• Team Management
• Crm