Atul Bangal
ZSM - D2C | COCO | Experience store | Leadership | Retail | Expansion | FTTH & FWA | Mobility and Non Mobility I Telecom I Broadband DTH I Sales & Services I Enterprise Business | Franchise managment | IP TV
- Role
- Zonal Sales Manager at airtel
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Atul Bangal
A strategic professional with a dynamic career of 12 years that reflects pioneering…
Experience
Zonal Sales Manager
Jan 2025 — Present · Thane, IN
Working as a Zonal Sales Manager (ZSM) o Responsibilities:o Managing 12 COCO stores along with 13 Managers and 75 Executives. Taking care of 3 Districts- Thane, Raigad,Palghar and Pune Outskirt.o Strategic Store Rollouts: Ensure timely deployment of new stores, including staffing, inventory, and IT setup.o Operational Compliance: Maintain adherence to Standard Operating Procedures (SOPs) across all retail outlets.o Performance Analysis: Utilize analytics to monitor store KPIs, identify areas for improvement, and implement corrective actions. Broadband & Field Sales Oversighto Acquisition Quality: Improve the quality of customer acquisitions, focusing on higher rental plans.o Territory Management: Define territories for Territory Sales Managers (TSMs) and drive productivity.o Channel Partner Collaboration: Work closely with channel partners and TSMs to support lead closures and enhance sales effectiveness. Customer Engagement & Service Excellenceo Customer Satisfaction: Deliver best-in-class services while monitoring and reducing the Detractor Index.o Escalation Management: Ensure timely resolution of customer escalations, adhering to defined Turnaround Times (TATs).o Community Engagement: Engage with Residential Welfare Associations (RWAs) to position Airtel as the preferred service provider. Team Leadership & Developmento Manpower Management: Ensure a steady supply of qualified personnel for both stores and field operations.o Attrition Control: Implement training programs, recognition initiatives, and effective onboarding processes to retain talent.o Performance Coaching: Provide guidance and support to team members to achieve sales targets and professional growth. Strategic Planning & Market Analysiso Competitor Monitoring: Stay abreast of competitor activities and develop strategic responses.o Program Deployment: Implement agreed-upon programs across all stores to drive consistency and efficiency.
Education
Maharashtra High School and Junior College
High School Diploma
2004 — 2006
Savitribai Phule Pune University
Bachelor of Commerce - BCom
2006 — 2009
Bharati Vidyapeeth University Institute of Management and Research (BVIMR)
Master of Business Administration - MBA
2010 — 2012
Skills
- Sales
- Retail
- Business Development
- Marketing
- Public Relations
- Visual Merchandising
- Sap
- Management
- Sap Inventory Management
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