Atreyi Dasgupta
Client Services | Customer Success | Relationship Management | Escalation Resolution | Account Growth
- Role
- Team Leader Tour at Eastern Escapes
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Atreyi Dasgupta
Results-driven Travel Management Professional with 8+ years of experience in MICE…
Experience
Team Leader Tour
Oct 2023 — Present · Kolkata, IN
Client Coordination and Relationship ManagementServe as the primary point of contact between travel agencies and their clients, ensuring seamless communication and addressing client needs promptly.Build and maintain strong relationships with B2B clients to encourage repeat business and loyalty.• Itinerary ManagementPlan, customize, and execute itineraries based on the requirements of travel agencies or corporate clients.Ensure all bookings, transportation, and activities are organized to provide a hassle-free experience.• On-Ground SupportAccompany groups to ensure smooth execution of the itinerary, resolving on-the-spot challenges such as delays or changes in plans.Provide local expertise and assistance to enhance the travel experience for clients.• Team CoordinationWork closely with local guides, drivers, and service providers to ensure high-quality service delivery.Monitor the performance of vendors to maintain standards set by the company.• Crisis ManagementHandle unexpected situations like medical emergencies, lost items, or travel disruptions with professionalism and efficiency.Maintain safety protocols and ensure compliance with travel regulations.• Reporting and Feedback CollectionGather feedback from clients to assess their satisfaction and identify areas for improvement.Provide detailed post-tour reports to the company, highlighting successes and areas that need refinement.
Education
Julien Day School - India
High School, Humanities/Humanistic Studies
1994 — 2010
Commits - Institute of Journalism and Mass Communication
Master's degree, Audio-visual Communication
2013 — 2015
University of Calcutta
Bachelor of Arts (B.A.), English, History and Journalism
2010 — 2013
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