Atreyee Ghosh
Customer Success Manager | Driving Adoption, Retention & Growth | 9+ Years in SaaS, HR Tech & Enterprise Accounts
- Role
- Customer Success Manager at Darwinbox
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Atreyee Ghosh
With over 9 years of experience in customer success and key account management, I am passionate about helping enterprise clients achieve their business goals and maximize their return on investment in HR technology solutions. I currently work as a customer success consultant at Darwinbox, a leading SaaS provider of cloud-based HR management software in the Middle East and North Africa region.At Darwinbox, I am responsible for managing the entire customer lifecycle, from onboarding and training to product adoption and renewal. I work closely with the sales team to provide effective product pitches and optimal solutions, and with the product team to provide feedback and insights from the clients. I also maintain strong relationships with key stakeholders and decision-makers across various industries, and identify opportunities for cross-selling, upselling, and revenue growth. I have successfully managed and retained multiple strategic and enterprise accounts, and increased the average revenue per client by 35% in the last year.
Experience
Customer Success Manager
May 2025 — Present · Mumbai, IN
Provided strategic guidance to HR leadership on process redesign and change management, ensuring seamless transition for stakeholders.• Mapped business processes to User Acceptance testing, facilitating smooth project implementation within agreed timelines.
Education
Tata Chem D.A.V Public School
SSC
1996 — 2008
Birla Intitute of Technology
B.B.A, Business Administration and Management, General
2010 — 2013
Ashok Hall Girls’ Higher Secondary school
Higher Secondary, Commerce.
2008 — 2010
IBS Hyderabad
Master of Business Administration (M.B.A.), MBA(Finance)
2014 — 2016
Skills
- Microsoft Excel
- Powerpoint
- Microsoft Office
- Microsoft Word
- Basic Html
- Leadership
- Customer Service
- Marketing
- Social Media
- Business Analysis
- Event Management
- Business Development
- Business Process Analysis
- Non-Governmental Organizations (Ngos)
- Corporate Social Responsibility
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