Eric Ato Brown
- Role
- Continuous Improvement Advocate at Pomeroy
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Eric Ato Brown
Results-driven analytics expert with over 10 years of experience turning data into…
Experience
Continuous Improvement Advocate
Jan 2023 — Present
Excited to reflect on my time as Continuous Service Improvement Advocate at Pomeroy IT Solutions supporting Highmark and AHN accounts.\\\\n\\\\nIn this role, I led strategic Lean Six Sigma initiatives that optimized processes and delivered significant cost savings.\\\\nKey results include:\\\\n\\\\nImplemented new project management system that improved accountability and transparency across all projects, generating estimated $10M in annual savings.\\\\nApplied Lean Six Sigma methodologies to reduce waste by over $100K annually through process enhancements at multiple facilities.\\\\nManaged a 40-person team executing improvement programs focused on order fulfillment, quality control, first call resolutions, and more - leading to $500K+ in annual savings.\\\\nPartnered with leadership on long-term growth strategies and developed annual business plans aligned to client goals.\\\\nConsolidated help desk and deskside ticket data into Power BI dashboards, enabling faster root cause analysis and SLA improvements.\\\\nDrove change management through impactful training and communications that increased adoption of proper information governance.\\\\nThis role allowed me to pursue my passion for continuous improvement and enable positive business impact through data-driven insights and process excellence. The cross-functional stakeholder engagement and leadership experience also helped strengthen my strategic planning and influence skills.\\\\n\\\\nExcited to continue driving transformative change initiatives in my next opportunity. Feel free to connect if you want to discuss process optimization or analytics-based performance improvement!\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
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