Atit P.

About Atit P.

I’m an experienced IT professional with over 10 years of expertise in technical operations, client support, cloud services, and data analytics—working across diverse industries including eProcurement, eLearning, Aviation and AI SAAS product.My career journey has been driven by a strong passion for solving problems, enabling smarter decision-making, and creating scalable, efficient systems that align with business goals. I\'ve worked extensively with tools like Zendesk, Salesforce, JIRA, ServiceNow, AppDynamics, and SQL Server, while leading cross-functional collaboration between stakeholders, vendors, and technical teams.I specialise in:Data validation, dashboard creation, and operations strategyCloud platform support (AWS & Azure)End-to-end incident & problem managementClient satisfaction (CSAT), SLA adherence, and KPI deliveryCurrently evolving my skill set toward a Technical Business Analyst role, with a keen focus on integrating AI-driven insights, cloud technologies, and automation into business solutions. I bring a balance of technical depth, business understanding, and team leadership to drive continuous improvement and digital transformation.Let’s connect if you’re working on initiatives related to AI in operations, cloud modernisation, or analytics transformation—I’m always open to learning and contributing. Future Focus – Transitioning Toward Technical Business Analyst & AI-Cloud Strategy:Strong grasp of business decisions, distress response, and technical troubleshooting under pressure.Committed to learning AI integration, Cloud (AWS/Azure), and automated analytics to lead in future-ready organisations.Reliable, analytical, and collaborative team player—driving business goals with data-backed, tech-enabled solutions.

Experience

1. Senior Technical Lead

   NielsenIQ

   Dec 2023 — Present · Pune, IN

   Technical SME: Acted as the technical Subject Matter Expert (SME), bridging communication and understanding between clients and stakeholders.• Incident Management: Efficiently fulfilled service requests, prioritized tasks, and resolved technical incidents by following standard operating procedures or escalating complex issues.• Automation Expertise: Utilized automated scripts and tools to remediate production issues, enhance operational efficiency, and collect diagnostic information.• Cloud Security: Strengthened cloud infrastructure security by implementing robust IAM policies, multi-factor authentication (MFA), encryption (in transit and at rest), and secure network configurations using VPCs.• Cloud Monitoring: Integrated monitoring and logging tools such as AWS CloudWatch and Azure Monitor to proactively detect and resolve performance and availability challenges.• CI/CD Collaboration: Partnered with DevOps teams to integrate CI/CD pipelines, automate deployments, and streamline workflows for optimal efficiency.• Training & Knowledge Sharing: Conducted training sessions and workshops to empower teams with knowledge and hands-on expertise in cloud platforms and tools.• Cross-Functional Collaboration: Collaborated with end-users, support teams, technical delivery groups, operations, and vendors to resolve issues through detailed root cause analysis and problem management.• Proactive Communication: Ensured clear, timely communication of issue status and resolutions to clients and management, fostering transparency and trust.• Collaborated with DevOps teams to integrate CI/CD pipelines, automate deployment processes, and streamline application workflows.• Integrated cloud monitoring and logging tools such as AWS Cloud Watch and Azure Monitor to proactively identify and resolve performance and availability issues.• Problem Resolution: Excelled in resolving complex technical challenges while maintaining a high standard of service delivery and improvement.

Education

• Manipal University Jaipur

  Master of Business Administration - MBA, IT & FinTech

• University of Mumbai

  Bachelor's degree, Information Technology

  2009 — 2013