Atish Chandra

About Atish Chandra

Hi there!With five years of experience spanning Application Integrations, Enterprise Infrastructure, and L3 Support, I bring a deep understanding of complex systems and a passion for driving technical excellence. I’m particularly inspired by the impact of AI and automation in transforming enterprise workflows, enabling seamless data exchange, secure access, and scalable system interactions, while also improving support efficiency and customer experience. With a collaborative mindset, I enjoy solving complex technical challenges, designing and implementing solutions across teams, and continuously enhancing how technology delivers business value.Currently part of the Integrations Team at ServiceNow, handling key areas such as Authentication, Web Services, Email, Networking, IntegrationHub, Conversational AI, DevOps, RPA, Product Integrations, and other critical ServiceNow modules. The role involves providing comprehensive product support to a diverse global customer base, resolving complex technical issues through collaboration, best-practice troubleshooting, and transparent cross-team communication. Contributions include case deflection initiatives, automation, and digital self-help assets to enhance both customer and engineer experience. A strong focus on quality and efficiency drives efforts to optimise tools, streamline processes, and ensure timely resolution of cases, SLAs, and escalations.Previously at Capgemini, I had the opportunity to build application infrastructure from scratch while also supporting existing systems at the L3 level. This role gave me hands-on experience managing applications in Unix/Linux environments, along with SQL, Shell Scripting, and Relational Database Administration. I also worked across Middleware technologies, Web and Application Servers, Cloud Services, Version Control Systems, Networking, APIs, Web Services, Security, and core Internet protocols.I’m a lifelong learner with a passion for exploring new ideas and continuously expanding my knowledge, something I consider one of my greatest strengths.Outside of work, I enjoy music, writing, and travelling, and actively contribute on Shiksha and Quora, where my content has reached over 300K views. I also try to share insights on Medium, check out my articles at free to reach out at or visit my profile at atishchandra.github.io/Profile.

Experience

1. Technical Engineer, Ai Integrations

   ServiceNow

   Apr 2023 — Present · Hyderabad, IN

   Deliver advanced product support to ServiceNow customers worldwide by troubleshooting complex technical issues and ensuring timely, effective resolutions- Own and resolve critical customer cases through deep technical analysis, collaboration with internal teams, and adherence to troubleshooting best practices- Drive customer success by acting as a dedicated advocate, managing assigned cases, SLAs, and escalations to minimise downtime and business impact- Contribute to strategic initiatives, including automation, case deflection, and the development of digital self-help assets to enhance the engineer and customer experience- Perform error diagnosis, debugging, validation, and in-depth root cause analysis for recurring or product-related issues- Replicate customer-reported issues in test environments to confirm bugs and escalate product defects where applicable- Collaborate directly with customers to understand their business goals and technical challenges, offering tailored solutions and guidance on best practices- Build lasting customer relationships by serving as a trusted advisor and ensuring proactive communication throughout the case lifecycle- Engage with cross-functional teams to identify tool/process improvements for faster and more scalable support delivery.Stack:Linux, SQL, Database, Authentication, Single Sign On (SAML, OAuth, OpenID & WS-FED), Web Services (REST API/SOAP), Email Infrastructure (SMTP, POP3, IMAP), LDAP, AD, PKI, X.509 Certificates, Internet Protocols (HTTPS/SSL/TLS), Networking (Load Balancers, Firewalls, IP, DNS), Data exchange formats (XML, JSON, YAML), JDBC/ODBC, ServiceNow (IntegrationHub, Conversational AI, Virtual Agent, MS Teams, CoPilot, DevOps, Robotic Process Automation), Product Integrations (Azure, AWS, JIRA, Microsoft 365 Suite, Okta, Salesforce, Workday, Slack, SuccessFactors, Trello, Twilio etc.) Tools (Postman, SOAP UI, WireShark), Splunk, Debugging, Troubleshooting.

Education

• CHANDIGARH UNIVERSITY

  Master of Computer Applications - MCA, Computer Applications

• CCS (Chaudhary Charan Singh)University

  Bachelor of Computer Applications - BCA

  2017 — 2020