Atishay Jain
Engagement Manager - IT Service Delivery, Capgemini Engineering and R&D | Operations Management| Program Management | ITIL| Service Delivery | Client Servicing | e-commerce | Technical Project Management
- Role
- Engagement Manager - IT Service Delivery at Capgemini Engineering
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Atishay Jain
Scaling global operations, strengthening margins, and delivering execution excellence…
Experience
Engagement Manager - IT Service Delivery
Feb 2022 — Present · Gurugram, IN
Responsible for executing and improving the customer experience of an IT strategic service provider, hosted café, SMB product line, IaaS (Infrastructure as a Service) and cloud collab services for the customer. The focus is to drive the Team forward in creating operational efficiency, working with client for business improvement and stronger team relation. Developing and achieving objectives and goals to support the organizational vision. Ensure client agreed KPI’s are met weekly/monthly. Maintaining monthly and quarterly P&L pre-requisites Forecast the projects revenue till end of year and contract and perform variance analysis Lead conversations and discussions with client on team’s performance improvement and share RCA for any challenges/failures with improvement plan Sharing/creating weekly/Monthly presentations on team performance internally/externally. Ensuring targeted service and performance standards are achieved or exceeded and continuous improvement methodologies are implemented. Establishing and managing communication channels within and among departments—being the liaison to provide customer feedback to the Senior Management/Internal teams. Ensure team attrition is minimal and plan technical career pathing for team.
Education
Guru Gobind Singh Indraprastha University
Bachelor of Business Administration - BBA
2007 — 2010
Institute of Management Technology, Nagpur
PGDM, Finance
2010 — 2012
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