Atilio Meza

WORK HISTORY

SKILLS

ABOUT ATILIO MEZA

Seasoned Collections and Servicing Leader with over 20 years of experience in driving results through strategic analytics, operational improvements, and team development. I specialize in enhancing collection efficiencies, managing large teams, and implementing systems that transform processes for optimal performance. My journey spans leadership roles across top financial services organizations, where I’ve consistently demonstrated a commitment to innovation, team growth, and compliance.At LendingUSA as Senior Operations Manager of Servicing and Collection, I directed a BPO team of 45 and spearheaded the integration of a servicing ticketing system that boosted transparency and control, resulting in a 15% improvement in service delivery. My targeted SMS and calling strategies led to a 20% increase in efficiency, and I designed an incentive plan that drove a 25% performance uplift.Previously, at Oportun Inc, I led a strategic overhaul in legal collections across multiple regions, doubling wage garnishment income and converting our team into a remote contact center during the COVID-19 pandemic. My focus on data-driven strategies and team empowerment led to significant KPI improvements and positioned our operations for long-term success.My leadership philosophy centers around empowering teams and leveraging data to inform decisions, and I am passionate about creating a collaborative work environment that inspires top performance. If you’re looking for a results-driven leader in collections and servicing with a track record of innovation and excellence, let’s connect.