Atikur Rahaman

Field Services Engineer @Vista Technology Support

London, GB

Responsible for delivering daily assigned service calls across a wide portfolio of high-street retail clients including Lidl, McDonald\'s, Paddy Power, Costa Coffe, Specsavers, River Island, Superdrugs and others. I carry out onsite diagnostics and troubleshooting on EPOS systems, printers, tablets, back office PCs and peripherals.Work often involves device imaging, hardware swaps, Base unit swap (PC), network port checks, cabling issues and ensuring seamless connectivity between tills and servers. I frequently interact with IT infrastructure in store comms cabinets, giving me hands-on experience with switches, patch panels and basic networking tasks.Collaborate closely with remote technical teams to ensure smooth deployment and post-repair testing. Known for resolving faults efficiently, minimising downtime and maintaining strong customer satisfaction on-site.

NCFE, London Guildhall College

PGD in Business Management

Towwr Hamlet College

Diploma in Public Service Interpreting

Cardiff Metropolitan University

Master of Business Administration - MBA

Middlesex University

Health and Social Care

Tower Hamlets College

Diploma Level-6