Atif Ul Aftab
Support Team Lead @Warehouse One
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WORK HISTORY
Support Team Lead @Warehouse One
Winnipeg, MB, CA
Working as POS Support Team Lead- Working as Jira Admin- We support Warehouse One & Bootlegger- Managing a team of support technician and supervising their day to day duty- Defining project scope, objectives, and deliverables for different projects which includes POS upgradation project, network upgradation Project, software upgradation and implementation project- Assigning roles and responsibilities to team members, and providing guidance and support throughout the project- Identifying and engaging with project stakeholders, including clients, sponsors, and other relevant parties and keeping them informed about the project\'s progress and addressing their concerns- Ensuring that project deliverables meet quality standards and client expectations- Monitoring project timelines and milestones- Making adjustments as necessary to keep the project on schedule- Maintaining comprehensive project documentation, including meeting minutes, progress reports, and other relevant records- Maintaining comprehensive project documentation, including meeting minutes, progress reports, and other relevant records- Designing training, professional development and employee engagement - Maintaining operational performance to meet Key Performance Indicators (KPIs)- Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas - Assisting stores by solving register problem calls and following up with all outside service providers- Providing timely and efficient \"self-maintenance\" of Point-of-Sale hardware to all stores- Delivering cost effective service and maintenance of POS equipment in the stores- Conducting regular POS inventories and providing information to ensure adequate supply of parts- Working with retail Point of Sale systems, such as Xstore, SAP, Aptos, or RetailOne- Working with Azure, windows server
EDUCATION
Ahsanullah University of Science and Technology
Bachelor of Science (B.Sc.), Computer Science Engineering
University of Manitoba
M Sc, Computer Science
University of Dhaka
Master of Business Administration - MBA, Marketing
Dhaka College
HSC, Science
Government Laboratory High School, Dhaka
SSC, Science
SKILLS
ABOUT ATIF UL AFTAB
Master’s in Computer Science with experience in Information Technology• Master’s in Business Administration (MBA) in Marketing• Managed different team of support technician and supervised their day to day duty• Experienced in project management• Defined project scope, objectives, and deliverables for different projects which includes POS upgradation projects, network upgradation projects, software upgradation and implementation projects• Assigned roles and responsibilities to team members, and provided guidance and support throughout the project• identified and engaged with project stakeholders, including clients, sponsors, and other relevant parties and kept them informed about the project\'s progress and addressed their concerns• Ensured project deliverables meet quality standards and client expectations• Monitored project timelines and milestones• Made adjustments as necessary to keep the project on schedule• Maintained comprehensive project documentation, including meeting minutes, progress reports, and other relevant records• Designed training, professional development and employee engagement • Maintained operational performance to meet Key Performance Indicators (KPIs) • Analyzed various reports and statistical data to measure production levels and identify root causes for underperforming areas • Assisted stores by solving register problem calls and following up with all outside service providers• Provided timely and efficient \"self-maintenance\" of Point-of-Sale hardware to all stores• Worked with retail Point of Sale systems, such as Xstore, SAP, Aptos, or RetailOne• Working with Azure, windows server• Worked with thousands of biological and biomedical data• Devising different biological data processing frameworks for further analysis• Experienced in analyzing, visualizing, generating automated reports using different report generating tools such as Tableau, Power BI• Devised efficient machine learning frameworks for solving real-life problems• Focused on Machine Learning & AI-based technology• Solved many critical programming problems on online coding platforms• Proficient in analyzing system requirement analysis• Expert in designing, building, deploying, and supporting large-scale applications on the server-side• Proficient in writing clean code• Trained more than students in different programming languages for competitive programming competitions• Enthusiastic about new technologies• Developed several software projects using different programming languages and frameworks (i.e, Django.Net Core, Grails)
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