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Servicenow Developer Admin @Best Buy

Designed and Implemented new functionality using UI Policies and Data Policy.• Analyzed current business practices, user needs and work flow processes.• Determined, Analyzed and finalized business practices, user needs and work flow processes, issues and potential solutions.• Responsible for creating various workflows for Incident Management, Change Management, service requests and SLAs.• Loaded the data to ServiceNow objects using import sets daily, weekly, monthly and on request basis.• Worked on CMDB to populate the data by importing of IT assets in order to achieve centralized data repository.