Norman I.
Product Management | Technical Support
- Role
- Technical Support Engineer Ii at Anaxi
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Norman I.
Product leader with 12+ years in gaming, specializing in slots, table games, kiosks, and…
Experience
Technical Support Engineer Ii
Jan 2013 — Present · Las Vegas, NV, US
I am the first point of contact for our customers, addressing their inquiries and technical issues promptly and professionally via phone, email, and chat. I understand our customers\' needs and provide effective solutions, ensuring their utmost satisfaction: I thrive on diagnosing and resolving technical issues related to Aristocrat gaming products and systems. I delve into complex problems, collaborating closely with customers to identify root causes and implement effective solutions, ensuring our products run flawlessly: I meticulously create and update detailed technical documentation, including FAQs, troubleshooting guides, and knowledge base articles. By maintaining accurate and accessible information, I empower both customers and internal teams: I work closely with cross-functional teams, including developers, QA engineers, and product managers, communicating customer feedback, reporting bugs, and actively contributing to product improvement initiatives: I am passionate about empowering our customers with knowledge. I conduct comprehensive training sessions both onsite and remotely, ensuring our clients have a deep understanding of Aristocrat products and systems: I stay abreast of the latest gaming industry trends, technologies, and best practices. My commitment to continuous learning enhances my technical skills, enabling me to provide cutting-edge support to our customers: My customer-focused mindset and passion for delivering outstanding service drive my dedication to excellence. My expertise encompasses a deep knowledge of gaming systems, software, and hardware. I thrive in a fast-paced, team-oriented environment, collaborating seamlessly with colleagues.
Education
Basic Non Commission Officer Course
Organizational Leadership
Western Governors University
Information Technology
College of Southern Nevada
Business Administration and Management, General
Primary Leadership Development Course
Organizational Leadership
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