Athul Kumar R
Customer Success Manager @Trackunit
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WORK HISTORY
Customer Success Manager @Trackunit
EDUCATION
Amity University, Greater Noida Campus
Master of Business Administration (MBA), Construction Project Management
Anna University Chennai
Bachelor of Engineering (B.E.), Civil Engineering
SKILLS
ABOUT ATHUL KUMAR R
With a solid foundation in engineering and project management, I have embarked on a remarkable career transformation, venturing into the realms of Customer Success and Product Evangelism for B2B SaaS organisations. In my initial days at Buildsupply, a disruptive startup that provides solutions for cost management and budgeting to real estate developers, I was recognised for the largest renewal and upsell from enterprise customers for that financial year.I gained functional consulting and product adoption expertise during my days with Katerra, a SaaS platform for data-driven project management. The product adoption was highest among my customer base spanning across US, KSA and India. It felt rewarding to assist my customers in achieving their desired business outcomesAs the entire CSM cavalry at HyperTest, I ensure our enterprise customers consistently receive exceptional value from our API testing platform. Through proactive engagement, I have cultivated an engaged customer base who wholeheartedly endorse our tool and are loyal advocates. CSAT - 4.5/5Core Expertise- Build CS operations, through Playbooks, Health Frameworks and QBRs- Gauging Customer satisfaction and advocacy thus reducing churn- Contract Renewal and upsells for enterprise customers.
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