Athul Devison
Retail Operations Head | Franchise Operations | Customer Experience
- Role
- Franchise Operations Manager at US POLO ASSN
- Location
- Kozhikode, KL, IN
- LinkedIn followers
- 500 followers
About Athul Devison
Operations-focused professional with expertise in retail management and franchise…
Experience
Franchise Operations Manager
Nov 2022 — Present · Thalassery, IN
Retail & Franchise Operations Management• Directed daily operations across multiple retail locations, ensuring compliance with brand standards and seamless store performance.• Improved customer experience by implementing service initiatives, handling customer concerns promptly, and delivering high-quality service.• Managed inventory, staffing, and scheduling, maintaining efficient operations and ensuring adequate stock levels.• Built and maintained productive relationships with franchisees, offering guidance on brand standards, merchandising, and operational improvements.• Conducted regular performance analyses, identifying trends and opportunities to increase revenue, customer engagement, and overall efficiency.• Oversaw promotional activities, monitored pricing accuracy, and assessed the effectiveness of promotional campaigns to enhance sales.• Team Leadership & Development• Trained and mentored team members to develop product knowledge, customer service skills, and alignment with brand values.• Established a collaborative, goal-oriented work culture by setting clear expectations and supporting team development.
Education
Bharathiar University
Bachelor of Business Administration - BBA, Business Administration and Management, General
2022
NTTF (Nettur Technical Training Foundation)
Diploma of Education, Tool and Die Technology/Technician
2022
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