Athira R Kurup
Loyalty Outbound Specialist @Nqx
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WORK HISTORY
Loyalty Outbound Specialist @Nqx
Toronto, ON, CA
Proactively reach out to existing customers to enhance their loyalty and engagement with the company’s products or services.• Educate customers on loyalty programs, benefits, and rewards to increase participation and satisfaction.• Address customer concerns and issues promptly, ensuring a positive resolution and maintaining customer satisfaction.• Monitor and analyze customer data to identify trends and opportunities for improving loyalty initiatives.• Gather and report customer feedback to help improve products, services, and the overall customer experience.• Work closely with marketing, sales, and customer service teams to align loyalty strategies with overall business goals.• Plan, execute, and track outbound loyalty campaigns, ensuring they meet targets and KPIs.• Maintain and update customer information in the CRM system, ensuring accurate data management and segmentation.• Identify opportunities for upselling and cross-selling based on customer needs and preferences.• Generate reports on loyalty program performance, providing insights and recommendations for continuous improvement.Skills: Customer Relationship Management (CRM), Data Analysis and Reporting, Communication and Interpersonal Skills, Problem-solving and Conflict Resolution, Sales and Marketing Acumen, Attention to Detail
EDUCATION
Conestoga College
Global Business Management
Centennial College School of Business
Postgraduate Diploma in Human Resource Management
St. Marys College for Women, Paliakara, Thiruvalla 689 101
Bachelor of Business Administration - BBA
Conestoga College
Global Business Manangement
Centennial College School of Business
Human Resource Management
APJ Abdul Kalam Technological University
Master of Business Administration - MBA
ABOUT ATHIRA R KURUP
As a Human Resource Management graduate with one year of experience as an HR Intern, I am actively seeking job opportunities to leverage my knowledge, skills, and experience to contribute to the success of an organization. With multiple years of progressive work experience in various industries, I bring a unique perspective and diverse skill set to the table. Throughout my academic and professional career, I have gained a deep understanding of HR principles and practices, including recruitment and selection, employee engagement, performance management, HR analytics, and employee relations. I have also developed strong communication, problem-solving, and project management skills, as well as the ability to work effectively in a team. During my time as an HR Intern, I supported multiple HR functions, including recruitment, employee engagement, and HR analytics. I contributed to the development and implementation of HR policies and procedures, maintained accurate employee documentation and files, and provided support to HR teams across various departments. As a dedicated and motivated individual, I am passionate about managing, supporting, and improving critical HR processes. I am seeking opportunities to apply my knowledge and skills in a dynamic and challenging environment and make a positive impact in the organizations I work with. Overall, I am a highly motivated and results-oriented HR professional with a strong education, multiple years of progressive work experience, and a passion for HR. I am excited to take on new challenges and opportunities and am eager to contribute to the success of an organization while developing my own career path in the field of HR.
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