Athira Murali
System Engineer @Tata Consultancy Services
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WORK HISTORY
System Engineer @Tata Consultancy Services
Kochi, IN
With almost 4 years of experience at TCS, I specialize in Salesforce Field Service implementation, focusing on designing, customizing, and deploying tailored solutions to meet business needs. Leading a team of 9, I have successfully delivered over 4 projects, driving operational efficiencies by up to 30%. My expertise includes customizing workflows, integrating third-party tools, and optimizing field service operations for improved performance. Passionate about leveraging Salesforce technology, I help businesses enhance service delivery and streamline their field operations.
EDUCATION
APJ Abdul Kalam Technological University (KTU), Thiruvananthapuram
Btech , Computer Science
L B S Institute of Technology for Women
Bachelor of Technology, Computer Science
Sacred Heart
High School Diploma
ABOUT ATHIRA MURALI
Salesforce Developer with 5 years of experience delivering scalable solutions across Service Cloud and Field Service Lightning. I specialize in Apex, LWC, Flows, and REST integrations, with a strong focus on automation, efficiency, and high-quality technical delivery.Across multiple enterprise projects, I’ve designed and implemented solutions that have delivered measurable impact, including:* 40% reduction in manual operational effort through process automation* 25% improvement in scheduling and service efficiency via optimized FSL configurations* 30–50% reduction in user clicks by developing streamlined LWC components* 60% faster data access through API integrations and performance-driven designsI work closely with business stakeholders to translate requirements into reliable, clean, and scalable technical solutions. My experience spans requirement workshops, solution design, hands-on development, and production support for high-volume systems.I’m certified in Salesforce AI, Service Cloud, Field Service, PD1, and Integration Architecture, and I’m particularly interested in leveraging AI and automation to enhance decision-making and service operations.Focused, detail-oriented, and committed to delivering quality solutions, I aim to build systems that are efficient, intuitive, and aligned with business goals.
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