Athira M

About Athira M

I am a committed banking professional with 5 years of progressive experience at South Indian Bank, specializing in customer service, branch operations, and frontline support. My journey from Probationary Clerk to Clerk and now Customer Service Associate reflects my dedication to consistent performance, accuracy, and a customer-first work approach.Over the years, I have gained hands-on expertise in managing daily transactions, assisting customers with reliable and timely service, maintaining KYC and compliance standards, Exceptional client servicing and relationship management skills with High-Net-worth Clients and ensuring smooth coordination across branch functions. I take pride in being someone customers trust — whether it’s clarifying a process, resolving an issue, or guiding them through banking procedures with clarity and patience.

Experience

1. Cutomer Service Associate

   South Indian Bank

   Apr 2024 — Present

   As a Customer Service Associate at South Indian Bank, I manage day-to-day branch operations while ensuring a seamless and positive experience for all customers. My role involves handling transactions accurately, addressing customer queries, assisting with account management, and maintaining compliance with KYC and banking regulations.I focus on delivering professional, empathetic, and efficient service, ensuring that each customer feels supported and confident in their banking experience. I also coordinate with team members to streamline branch operations and improve service efficiency.Key responsibilities and achievements include:Processing cash deposits, withdrawals, and other financial transactions accurately and efficientlyManaging customer queries and providing solutions in a timely and professional mannerMaintaining and verifying documentation to ensure KYC and regulatory complianceSupporting smooth branch operations through effective coordination and communicationBuilding and nurturing strong customer relationships to enhance satisfaction and trustThrough this role, I have strengthened my skills in customer service, transaction management, documentation accuracy, and problem-solving, while contributing to operational excellence and customer satisfaction at the branch level.

Education

• St. Joseph's College (Autonomous) Devagiri, Calicut

  Master's degree, Statistics