Ather Parwaiz
Cloud Services | Azure Core | Technical Operations | Project Management | Infrastructure | Service Delivery | Incident Problem Management | ITIL ® | Product
- Role
- Support Engineering Manager at Microsoft
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ather Parwaiz
Competent, adroit & detail-oriented professional, with over one and half decade of…
Experience
Support Engineering Manager
Feb 2020 — Present · Hyderabad, IN
Working on Microsoft\'s cloud platform support Azure core services. Worked in two roles as below: Azure Linux Escalations TeamALE team is responsible for all Linux related issues across the businesses scaling from CSS to other divisions like CXP, SQL etc. Global Manager accountable for service delivery for APAC & EMEA regions Metrics management – CSAT, Age, MORs People management Vendor management – MindTree Readiness Proactive Customer Engagements Technology Groups Engagements Self-help Linux Skills development(Swayam) Innovation Executive Escalation Management Manager Excellence(MEC)* Strategic Customers SPOC @Azure Core level Rewards & Recognition Service Operations HiringAzure Virtual Machines Metrics management – CSAT, Age, MORs People management Readiness Linux Skills development(Swayam) Backlogs Azure Fundamentals Rewards & Recognition Service Operations Scheduling
Education
Osmania University
M. Sc. Computer Science, Mathematics & Physics
2001 — 2003
Skills
- Dns Management
- Web Hosting
- Broadband
- Domain Names
- Networking
- Technical Support
- Server Administration
- Virtualization
- Storage
- Customer Service
- Sales Operations
- Strategic Leadership
- Team Management
- Operations Management
- Microsoft Exchange
- Dns
- Active Directory
- Network Security
- Vmware
- Tcp/Ip
- Windows Server
- Switches
- Domain Name System (Dns)
- Cisco Systems Products
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