Athena Carlson
Training Manager @Comfort Medical, LLC
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WORK HISTORY
Training Manager @Comfort Medical, LLC
Currently spearheading the onboarding program for Coloplast Business Center\'s expansion to Costa Rica.• Design, coordinate and facilitate new hire onboarding core curriculum; topics include anatomy and physiology of the digestive and urinary systems, ostomy, catheter, and Peristeen Plus product portfolios, patient\'s lived experiences with various conditions and diagnoses that effect their ability to go to the bathroom, insurance coverage and reimbursement criteria, DME industry compliance, and Comfort Medical operations.• Collaborate with local leadership and sales management teams to determine training needs, close identified gaps, develop and assess training curriculum, delivery approaches and overall training effectiveness.• Calibrate call quality standards with QA and management teams to ensure alignment across leadership roles on quality expectations.• Maintain knowledge of compliance with HIPAA, Medicare/Medicaid policies, federal/state regulations, ACHC, and other entities that affect order fulfillment activities.
EDUCATION
Saint Louis Park High School
International Baccalaureate (IB) Bilingual Spanish diploma
Pontificia Universidad Católica de Chile
Health Science
Grinnell College
Bachelor of Arts (B.A.)
SKILLS
ABOUT ATHENA CARLSON
Hey there! Como estái. In addition to camping, modern dancing, playing cello, and…
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