Athena Abe
Technical Support Specialist @PAR Technology
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WORK HISTORY
Technical Support Specialist @PAR Technology
Provide advanced-level technical support to PAR channel partners and brand-level customer support teams for all PAR products.\\\\n• Coordinate with multi-functional teams both internally and externally on highly impactful issues to gather information and implement resolutions\\\\n• Engage with a partner and brand-level customer resources to communicate workarounds to complex issues affecting business.\\\\n• Resolve database synchronous errors and ensure data integrity through database replication tools.\\\\n• Identify and replicate software and hardware inconsistencies impacting customers and provide root cause analysis communications to applicable parties\\\\n• Utilize DataDog and software logs to validate abnormalities in coordinating incident response efforts for customers.\\\\n• Develop support procedures and methodology on specific hardware and software; review and analyze support history and records to identify chronic problems or application deviations in a detailed manner as well as provide feedback to improve PAR product\'s performance in customer sites.\\\\n• Utilize service management system to gather and maintain service incident data and adhere to and continually review published escalation and workflow procedures based on ISO \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
St. Paul University Manila
Bachelor of Science , Computer Science
ABOUT ATHENA ABE
Atcha is a Computer Science graduate (Magna Cum Laude), Content Creator, seasoned public…
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