Athena Gilbert McDaniels

Education Associate @Sealife Aquarium Svc

Grapevine, TX, US

Species: Sharks(7 Species), Rays / Skates, Sea Turtles, Cold Water Fish, Warm Water Fish, Invertebrates, Crustaceans and Cephalopods Work Schedule Software: WhentoWork / UKG- Provided technical and administrative support in creating and delivering education programs to guests - Implemented and developed behavior improvement strategies, overseeing learning programs- Responsible for operation of technical interactive experiences - Lead visitor experiences at the touch tank areas, and animal presentations- Improved customer service satisfaction scores by development ideas on how informative talks were presented - Gathered customer feedback through surveys to judge customer experiences and improve programming- Used problem solving skills to resolve customer concerns and complaints- Promoted sustainable practices and conservation information to the public * Green Team *Rising Stars Program