Muhammed Atheeq Farhan

About Muhammed Atheeq Farhan

I am a Scrum Master with 5 years of hands-on experience driving Agile delivery, enabling…

Experience

1. Senior Seller Support Associate

   Amazon

   Jan 2022 — Present · Chennai, IN

   As a Senior Associate at Amazon, I’ve thrived in a fast-paced, dynamic environment where I continuously practiced principles that align with Agile and Scrum values. From collaborating with cross-functional teams to resolving complex seller issues, my work reflected strong leadership, adaptability, and a customer-centric mindset. Key Contributions: Facilitated seamless collaboration between sellers and internal departments, mirroring cross-functional team alignment in Agile environments. Championed process improvements using Lean thinking—contributing to faster resolutions and enhanced seller satisfaction. Served as a go-to escalation handler, leveraging communication and problem-solving skills that parallel servant leadership.🧭 Adapted quickly to evolving SOPs and high-volume demands, demonstrating flexibility and a growth mindset. Mentored new team members and coached peers, fostering a culture of continuous learning and teamwork. Tracked and analyzed KPIs to drive data-informed decisions, aligning with Agile performance tracking (e.g, velocity, throughput). Scrum-aligned growth: Recently achieved the Certified Scrum Master (CSM) certification to channel my operational strengths into empowering Agile teams, facilitating Scrum events, and driving value delivery.