Atharva Kulkarni

Help Desk Analyst @HCLTech

Belfast, GB

Client Name: Cynergy Bank (formerly Bank of Cyprus)1. Demonstrated exceptional adaptability and flexibility within a dynamic work environment, swiftly adjusting to evolving priorities and client demands while consistently upholding meticulous attention to detail and accuracy.2. Proficiently leveraged Cynergy Bank\'s customer service systems and databases to meticulously document client interactions, maintain up-to-date customer records, and efficiently track issue resolution progress.3. Proactively collaborated with team members and management to identify process improvement opportunities, leading to the successful implementation of solutions that enhanced client service delivery and bolstered operational efficiency.4. Ensured comprehensive and satisfactory resolutions by engaging with relevant stakeholders and promptly addressing client needs with efficiency and effectiveness.5. Maintained an unwavering commitment to delivering exceptional customer service, utilizing Cynergy Bank\'s resources and systems to provide clients with thorough support and assistance.Key Skills: Requirements Analysis, Agile Methodologies, Customer Relationship Management (CRM), Banking Operations, Risk Management, Financial Analysis, Accounting

Queen's University Belfast

Master of Science - MS, Business Analytics

Progressive Education Societys Institute of Management and Career Development, Sector 21,Yamunanagar, Modern High School Compound, Nigdi, Pune 411044

12th, Science

Shivaji University, Kolhapur

Bachelor of Engineering - BE, Mechanical Engineering

Vidyamandir Prashala

10th