Atharv Bhonsle
Quality Assurance Lead | Driving Agent Performance & Compliance in US FinTech | Training & Reporting
- Role
- Lead - Training & Quality at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Atharv Bhonsle
I am a Sr. Quality Evaluator at Concentrix, specializing in scaling operational…
Experience
Lead - Training & Quality
Jun 2025 — Present · Gurugram, IN
Led the quality audit program for 35-40 agents across six complex LOBs (IDV, Disputes, Fraud, Credit Risk, etc.), driving accountability for transaction accuracy and regulatory compliance- Managed executive-level reporting by preparing and presenting Weekly/Monthly Business Review (WBR/MBR) reports to both internal and external stakeholders- Directed performance improvement efforts for Below Quality (BQ) agents, utilizing markdown sessions and one-on-one coaching to close knowledge gaps- Oversaw regulatory adherence, specifically managing checks for Workplace Security (WPS) compliance across the team.
Education
Institute of Professional Education and Research (IPER), Bhopal
Bachelor of Business Administration - BBA
2019 — 2022
School For Excellence, Bhopal
XII
2017 — 2019
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