Athar Hamid
Specialist – IT Infrastructure Support | VDI | Active Directory | Intune MDM | SCCM | Networking | 4.7+ Years Experience
- Role
- Technical Support Specialist at HCLTech
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Athar Hamid
I have 4.7 years of experience as a Desktop Support Engineer.I worked with HCLTECH where I supported Barclays Global Services End Users.My role included incidents and request management, Where I handled user issues and closed tickets within SLA using ITSM Tools.I have strong hands-on experience in Desktop support L1 and L2, Resolving system, application, network, Printer and outlook issue.I have good experience in citri VDI support, Handling login issues, VDI access problems, Performance issues, and VDI assignment.I have working knowledge of active Directory, Such as Password Reset, Account unlocks and permission issue.I supported WHF users, using remote tool like Webex and resolved share drive mapping issue.I also handled user profile issue, using AppSense and CA Desktop tools.I am a quick learner, process oriented and always focused on providing good users support and satisfaction.
Experience
Technical Support Specialist
Feb 2026 — Present · Noida, IN
Hardware Support: Printers, peripherals, desktops, laptops, troubleshooting- Software Support: Microsoft Office Suite, Outlook, Windows OS, VDI environments- System Administration: Active Directory, user account management, group policies- Network Support: LAN/WAN troubleshooting, VPN setup, connectivity issues- Virtualization & VDI: VDI creation, assignment, migration, Citrix/VMware.
Education
Indira Gandhi National Open University (IGNOU), Delhi
BCA, Computer application
Haryana Board of School Education (HBSE)
12th, Biology, General
GOVT.INDUSTRIAL TRAINING INSTITUTE
NATIONAL CADET CORP
Haryana Board of School Education (HBSE)
10th
Govt I.T.I Gurgaon
Diploma of Education, Industrial Electronics Technology/Technician
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