Athanasios Petalas

Servicenow Ecosystem Resale Enablement Manager @Accenture DACH

At Accenture (ServiceNow Business Group ASG), I lead the Opportunity Office within Sales - bringing the right minds together to shape compelling proposals and drive success. I’m deeply involved in crafting offers and making sure the right people are in the room to make it happen. And when it comes to events - whether it\'s one of ours or a ServiceNow forum - I’m the one behind the scenes making sure everything runs smoothly, from speakers to booths. I love connecting dots, enabling collaboration, and turning plans into impact.“Great things in business are never done by one person. They\'re done by a team of people.” - Steve Jobs-To deploy ServiceNow, our global IT organization team needed to migrate Accenture’s legacy ITSM tools to the new platform. The team executed a global consolidation of ITSM applications and processes to ServiceNow as our single system of action. The scope included incident, problem, change, release, service request and configuration management and resulted in the decommissioning of six legacy applications used by Accenture’s technology service personnel.Additionally, we created a central IT request and self-service portal, named internally as Accenture Support, across geographies, establishing ServiceNow as Accenture’s strategic platform for digital enterprise service delivery. We are even extending ServiceNow to enhance the employee experience. We’re doing so by using design thinking to visualize integrated experiences and “consumerize” services.This is Accenture´s \"Journey To Cloud\"- Let us talk about your journey.