Athanasios Kiatipis

Senior IT Operations Manager @[at] Group

Munich, DE

Managed the full lifecycle of IT hardware, including procurement, deployment, maintenance, upgrades, and asset tracking for end-user devices and infrastructure equipment - Administered daily IT operations for office environments, ensuring reliable workplace technology, network availability, and efficient user support across all departments - Planned and controlled IT budgets, handled vendor communication, evaluated suppliers, and managed purchasing processes to optimize costs and ensure timely equipment delivery - Defined and enforced hardware standards and device configurations to ensure consistency, security compliance, scalability, and efficient support processes - Managed end-to-end onboarding and offboarding processes, including account provisioning, device preparation, access management, and secure decommissioning of equipment - Created and maintained technical documentation, IT procedures, asset records, and knowledge base materials to support operational continuity and process transparency - Administered software deployment, licensing, updates, and compliance, ensuring standardized application environments and efficient software lifecycle management - Managed Mobile Device Management platforms (Microsoft Intune, Kandji) for device configuration, policy enforcement, security compliance, and centralized endpoint administration - Ticket Handling / 1st/2nd Level Support} Provided first and second level IT support, troubleshooting hardware and software issues, resolving incidents, and ensuring high service quality through structured ticket handling - Administered user accounts, permissions, and access controls in Active Directory, ensuring secure identity and access management aligned with company policies}- Supported IT security initiatives including access control policies, device compliance, endpoint protection, and implementation of security best practices

2nd Lyceum of Xanthi, Greece

High School diploma

Cranfield University

Master of Science - MSc, Computational Fluid Dynamics

Technological Education Institute of Piraeus

Bachelor of Science (BSc), Mechanical Engineering