Ateeb Zulfiqar

Customer Services Supervisor @B&M Retail

Belfast, GB

Led a team of 20+ customer service and sales staff at Northern Ireland\'s largest store, overseeing 10 tills handling 120 transactions per hour and daily cash operations exceeding Managed cash office documentation, reporting, and daily processes including 20+ refunds and 35+ authorizations.• Designed an Excel-based customer complaints tracker with pivot tables and advanced formulas, improving on-the-spot complaint resolution by 12%.• Developed a team performance tracker in Excel to monitor daily shift performance, boosting staff efficiency by 33% through enhanced accountability and feedback.• Analyzed sales data to strategically position top-selling FMCG items, increasing sales by 4%.• Collaborated with warehouse teams and senior management to ensure 100% stock availability and maintained 98%+ adherence to FIFO standards.• Trained staff on updated policies and procedures, ensuring operational excellence and compliance.

Ghulam Ishaq Khan Institute of Engineering Sciences and Technology

Bachelor's degree

Queen's University Belfast

Master's degree