Ataur Rahman
Customer Success & Advocacy
- Role
- Lead Techincal Accounts Manager at NiCE
- Location
- Union City, CA, US
- LinkedIn followers
- 500 followers
About Ataur Rahman
Innovative self-starter with vast experience in VOIP and IT…
Experience
Lead Techincal Accounts Manager
Sep 2022 — Present · US
Build and maintain strong relationships by understanding customers\' business needs, goals, and technical requirements, delivering consistent value.• Facilitate smooth onboarding and implementation processes, ensuring customers achieve success with our products.• Conduct regular check-ins and business reviews, create customer success plans, and identify opportunities for future growth and enhanced experiences.• Support renewals by identifying upsell opportunities, educating customers about new products and features, and ensuring alignment with their evolving needs.• Act as the voice of the customer within the organization by sharing feedback with product and engineering teams to drive product improvements.• Leverage data to track and communicate key customer success metrics, including adoption rates and customer health scores, to demonstrate the platform\'s value.
Education
Sir Syed University of Engineering & Technology (SSUET)
Electronics Engineering
2003 — 2007
KTH Royal Institute of Technology
MS
2009 — 2011
Skills
- Security
- Avaya Products
- Wireshark
- Asa
- Pingplotter
- Telephony
- Wan
- Call Center
- Software Documentation
- Internet Protocol (Ip)
- Avaya
- Project Managment
- Packet 8
- Avaya Technologies
- Management
- Software Installation
- Technical Support
- Telecommunications
- Vpn
- Acd
- Ip Telephony
- Troubleshooting
- Voice Over Ip (Voip)
- IT Operations
- Voip
- Routers
- Linux
- Network Monitoring Tools
- Ivr
- Call Centers
- Ip
- Execution Your Own Company
- Legal Aspects in Information Security
- Servers
- Switches
- Project Management
- Avaya Ip Telephony
- Networking
- Lan-Wan
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.