Atanu Misra

Program Manager at Amazon | Enhancing Customer Experience through Process Excellence

Role: Program Manager at Amazon
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Atanu Misra

Results-oriented professional leading global business transformations and operational…

Experience

Program Manager
Amazon
Nov 2021 — Present · Bengaluru, IN
Optimize resources and enhance customer experience for Payment Risk Operations team based across 3 global delivery centers through process improvement initiatives by using Lean and Six Sigma Methodologies-Train process and product SMEs on Fundamentals of Lean to enable them to identify problems and improvement opportunities in the process within their capacity.

Skills

Consulting
Business Strategy
Marketing Strategy
Project Planning
Business Development
Business Analysis
Program Management
Strategic Planning
Communication
Team Building
Management
Project Management
Business Operations
Six Sigma Implementation
Microsoft Office
Microsoft Excel
Event Management
Leadership
Teamwork
Team Management
Team Leadership

Contact information

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Work email
•••••@amazon.com
Personal email
•••••@•••••.com
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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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