Atanu Ghosh
Manager-it @Intellismart Infra
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WORK HISTORY
Manager-it @Intellismart Infra
Vadodara, IN
EDUCATION
West Bengal University of Technology, Kolkata
Bachelor of Business Administration - BBA
Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT
Bachelor's degree, Business Administration, Management and Operations
Rinpoche Academy of Management and Technology 246
Bachelor of Business Administration - BBA, Business Administration and Management, General
ABOUT ATANU GHOSH
A highly organized individual with 11 years of experience in IT Services in Utilities Domain for both UK & Indian markets as Functional, QA & IT Operations Support Consultant in oracle applications like CC & B, MDM & C2M at TCS, Capgemini, and IntelliSmart. I specialize in transforming utility operations through full-lifecycle implementations and continuous optimization, notably for EDF Energy-UK and Zendo Energy-UK, including significant AMI projects for MGVCL-Gujarat DISCOM in partnership with Accenture. Proficient in SDLC & STLC processes, with expertise in Agile (Scrum, Kanban) and Waterfall methodologies. My expertise spans pre-deployment testing of (UAT, SIT) through extensive post-go-live support including (SAT, FIIT).Expertise in Postpaid & Prepaid billing of UK & Indian Utility, SLA delivery, batch monitoring, and advanced troubleshooting of complex billing and meter reading exceptions in oracle applications. Strong CC & B, C2M functionality of different Dashboards, Service Point, Service Agreement, Person, Account, Premise, Rate Schedules, Bill Factors, Bill Segment, Financial Transaction, V- Model, SR’s, Device, Measuring Component etc.>Functional expertise in oracle CC & B (v2.7), C2M (v2.8, v2.9), modules like CIS, Billing, Payments, Rates, SOM, SGG, New Connections & MDM (v2.3) modules like ODM, VEE, Usage Subscription, Meter reading scalar & interval reads Device communication etc.>CC & B MDM C2M exception handling like TD-BSERR, TD-BIERR, C1-CSEXC, PRGTCR, High Low Check failed etc.>Expertise in functional workshops and conducted C2M product demonstrations to customers.> Worked with vendors, system integrators, and internal teams to resolve issues, incident handling through ITSM Salesforce.>C&B/MDM synchronization monitoring & tracking MCO data in WFM to MMR in C2M till MDS with DISCOM system.> Knowledge about batch monitoring & control in Control M application.>Coordination with multiple teams to mitigate and fix the issue/bug raised by business users.> Software Testing pre deployment in JIRA tool of SIT UAT Conduct (SAT) and (FIIT) including UAT SIT.> Proficient in testing C2M modules of Meter-to-Cash processes from smart meter data, Customer Information System (CIS), Billing, Rates, and Service Orders like RC/DC.>Analyzed test results, identified defects, with development teams for timely resolution and retesting.>Project SLA monitoring & Delivery.>Client Handling>RC/DC Monitoring.>Monitoring OUA BI ToolContact: a••••••••@gmail.com
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