Aswin Saigopal
Certified Scrum Fundamentals and Six Sigma Yellow Belt Professional | Sr. Implementation & Support Lead – ApexSoftNet | ERP Functional Consultant | Cloud & AI Enthusiast | Ex-Excellon | Ex-Lecturer
- Role
- Sr Implementation & Support Lead at Apexsoftnet
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
Experience
Sr Implementation & Support Lead
Apr 2025 — Present · Nagpur, IN
Leading a team of 8 professionals to deliver successful ERP implementations and client support for Rujul ERP and iRujul ERP across retail, distribution, and service verticals.Key Responsibilities:Manage full-cycle ERP implementation projects, from requirement gathering and process mapping to deployment and post-go-live support.Lead functional analysis, client onboarding, and UAT coordination, ensuring timely and quality delivery.Supervise and mentor a team of support and implementation executives, assigning tasks, tracking progress, and enabling performance improvement.Serve as the escalation point for complex client issues, providing resolution strategies and maintaining high client satisfaction.Collaborate with internal development teams to address customization requests and system enhancements.Oversee documentation, SOP development, training material creation, and end-user education.Key Skills & Tools:ERP Implementation • Client Management • Functional Consulting • Team Leadership • UAT • Root Cause Analysis • SOPs • Power BI • SQL • Agile • Ticketing Systems • Excel Reporting
Education
JD COLLEGE OF ENGINEERING AND MANAGEMENT
Master of Business Administration - MBA
2019 — 2021
J D College of Engineering & Management Nagpur
Bachelor of Engineering - BE
2015 — 2018
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