Aswini C
ServiceNow Developer/AdminCertified CSA and CIS-ITSM
- Role
- Servicenow Developer at PNC
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
Experience
Servicenow Developer
Nov 2024 — Present · Dallas, TX, US
Contributed to a greenfield ITSM implementation — delivered Change, Incident, Problem Management, and Knowledge Migration from scratch on a new ServiceNow instance.• Designed Change Management workflows for Standard, Normal, and Emergency types including Advanced Risk Assessment Calculator, multi-tier approvals, and automated stakeholder notifications• Built Incident Management with automated categorization, priority-based routing, SLA enforcement, escalation rules, and real-time dashboards for IT leadership• Configured Problem Management lifecycle with root cause analysis workflows, KEDB, and Knowledge Base integration• Executed large-scale Knowledge Migration — cleansing, mapping, and importing legacy articles into structured ServiceNow KB• Configured CMDB via Discovery Schedules across IP ranges to maintain CI records, relationships, and inventory with health monitoring• Managed Update Sets and Scoped App deployments across Dev, UAT, and Production; performed code reviews and regression testing• Integrated ServiceNow with enterprise systems via REST APIs and IntegrationHub• Collaborated with stakeholders in Agile/Scrum ceremonies to gather requirements and deliver iterative ITSM solutions
Education
JNTU Anantapur
Bachelor's degree, Computer Science
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