Aswin S
Senior ServiceNow Developer | ServiceNow ITSM & ITOM | Discovery | CMDB | Service Mapping | Event Management | Certified System Administrator & Application Developer | 6× Micro Certifications
- Role
- Senior Engineer at Happiest Minds Technologies
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Aswin S
With 8 years of overall professional experience, including 5 years specializing in…
Experience
Senior Engineer
Nov 2024 — Present · Bengaluru, IN
Senior ServiceNow Developer - ServiceNow ITSM & ITOM Implementation• Delivered end-to-end ITSM and ITOM solutions including Incident, Problem, Change, Service Catalog, Knowledge, SLA Management, and Reporting• Implemented Service Portal and Employee Center from scratch, including design, configuration, and workflow integration• Configured Flow Designer, Virtual Agent (Chatbots), Now Mobile, HR Applications, and Timesheet Portal• Managed email notifications (inbound/outbound) for automated communication across modules• Applied Knowledge-Centered Service (KCS) practices including ownership groups, KCS roles, Agent Assist, and Alert KB• Performed upgrades, cloning, skipped record resolution, and change deployments with minimal disruption• Designed, customized, and maintained workflows, UI policies, UI actions, client/server scripts, and ACLs• Built interactive dashboards and reports using Platform Analytics & Data Visualization• Managed CMDB setup, governance, and data quality (3Cs – Correctness, Completeness, Compliance) with IRE, CI deduplication, and remediation• Configured and monitored Discovery (MID Server, schedules, probes, sensors, ECC Queue) and developed Discovery Patterns (standard & custom, including Cloud Discovery – Azure VMs, Data Centers)• Implemented Service Mapping to visualize business service dependencies and Event Management to monitor alerts, detect incidents, and trigger automated workflows• Integrated ServiceNow with LDAP and third-party tools like AppViewX, Dynatrace, BigPanda, and PagerDuty• Created CMDB dashboards, views, and reports for operational insights• Handled change deployments, including artifact preparation, customer sign-offs, and weekly stakeholder status reporting
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