Aswin Ramesh
Customer Success Leader | B2B | SaaS | Product adoption, Up-Sell, Cross-Sell, Retention & Renewal strategy | GTM Platform | Ex-ZoomInfo | Ex-Amazon
- Role
- Senior Manager, Customer Success at Kovai.co
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Aswin Ramesh
I enlighten the vision and culture of SaaS GTM platform by creating individual and team performance expectations/goals from my CSM team. I am responsible for cultivating and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. Also responsible for Strategic planning, QBRs, Churn control, product adoption, renewal strategy, Upselling and cross selling metrics and Customer experience. Certified SalesOS, Engage, TalentOS, AI Co-Pilot technology user!Experienced in Salesforce, Tableau, Gainsight, Servicenow ticketing, CS analytics tool, Professional MS Excel.
Experience
Senior Manager, Customer Success
Nov 2025 — Present
Education
KGiSL Institute of Technology
Bachelor of Technology - BTech, Information Technology
2013 — 2017
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