Aswin Kattookkaran
Operations Customer Expert @NatWest Group
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WORK HISTORY
Operations Customer Expert @NatWest Group
Belfast, GB
Delivered tailored banking support to 60+ customers daily, helping manage finances across NatWest, RBS, and Ulster Bank, achieving 95% customer satisfaction.Promoted digital banking tools, increasing customer adoption by 30%.Resolved 90% of complex complaints on first contact, maintaining customer trust and FCA compliance.Managed casework and scheduled callbacks efficiently, consistently meeting, or exceeding KPIs.Maintained detailed call records, contributing to a 100% audit pass rate in quality checks.Quickly adapted to changing processes and regulations, maintaining up-to-date knowledge to deliver accurate support
EDUCATION
University of Northampton
Master of Business Administration - MBA, Business Administration and Management, General
University of Calicut
Bachelor of Technology - BTech, Aeronautical Engineering
ABOUT ASWIN KATTOOKKARAN
Fueling success through smart operations, customer-centric strategies, and a passion for…
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