Aswathy Venugopal

About Aswathy Venugopal

Experienced Customer Success Manager with 6+ years of experience with a demonstrated history of working in the iPaaS industry. Strong support professional with a Master\'s degree focused in MBA from Christ University, Bangalore. I have demonstrated strong account management skills by successfully managing a large portfolio of digital accounts. I excel at driving customer adoption and increasing consumption, particularly through deep engagement with dedicated top-tier accounts.In my current role, Enterprise Customer Success Manager my primary responsibilities are as follows:1) Hybrid Accounts Management- managing accounts with a mix of products like Data Governance, Master data management, Data quality and data integration.2) Have led and managed MDM adoption and assisted Business and Tech Go-live in 6 + projects across NA and EMEA regions.3) Assisting enterprise digital transformation projects for customers involving modernization of their existing on-prem INFA solutions.4) Facilitating business review meetings to align stakeholders on strategic objectives resulting in actionable plans and gather holistic feedback from Tech and business users.5) Close collaboration with internal and customer teams have helped in successful Adoption turnaround and account stabilization in renewal risk accounts. 6) Leverage Success plans to track, measure and support product adoption regularly.

Experience

1. Customer Success Manager

   Salesforce

   Mar 2026 — Present · Bengaluru, IN

Education

• Ramaiah Institute Of Technology

  B.E, Civil Engineering

  2013 — 2017

• Christ University, Bangalore

  Master's degree, MBA

  2017 — 2019